E-Commerce Fulfillment Executive

Some of the key responsibilities
Order Processing & Fulfillment
Monitor and process orders across e- commerce platforms and internal systems to ensure timely fulfillment.
Track order status and proactively resolve issues related to shipment delays or discrepancies.
Verify order details and coordinate order preparation to ensure accurate packing and shipment.
Take part in customer service and check and reconcile e- commerce orders monthly.
Logistics & Delivery Coordination
Support the preparation and management of shipping documentation and delivery records.
Coordinate with logistics partners and delivery vendors to ensure smooth shipping operations.
Monitor shipment progress and update delivery status to ensure on- time fulfillment.
Return, Refund & Issue Handling
Investigate and resolve order- related issues such as shipment delays, damaged goods, or incorrect deliveries.
Work closely with Customer Service to ensure timely and effective problem resolution.
Manage return, refund, and cancellation requests in accordance with company policies.
Inventory Monitoring
Support periodic stock checks and monitor inventory levels to prevent stock discrepancies or fulfillment issues.
Coordinate with warehouse teams to maintain accurate inventory records.
Assist in stock replenishment planning based on sales trends and operational needs.
Data Reporting & Operational Improvement
Other tasks assigned by the Company.
Prepare reports on order fulfillment performance, shipment status, and inventory levels.
Support initiatives to optimize order processing workflows and reduce operational errors.
Analyze operational data to identify opportunities for improving fulfillment efficiency.
The Successful Applicant

Experience in E- commerce Operations, Order Fulfillment, Logistics, or Supply Chain support is an advantage.
Associate&039;s degree in Business Administration, Supply Chain, E- commerce, or a related field.
Experience working with e- commerce platforms (e.g., Shopify, Haravan) is an advantage.
Responsible, proactive and able to work under pressure.
Strong organizational and problem- solving skills with high attention to detail.
Ability to coordinate effectively with cross- functional teams and external partners.
Proficiency in Microsoft Excel or data reporting tools is preferred.

What&039;s On Offer
Income

Other benefits followed by local labor law.
Competitive salary package, performance- based.
Year- end bonus by individual ability & company’s performance.

Workplace Happiness

Monthly internal activities.
Heath check annual.
Staff purchase policy with high discount.
Laptop (after probation).
Parking fee.

Professional Development

Travel frequently to meet with clients, attend industry events, and explore new business opportunities.
Dedicated milestones & recognition with company growth & success.
Nonstop development and sharing with the Headquarter and global team.

gifts and vouchers, professional development, vacation and leaves, work station, team building events, career growth

Cập nhật gần nhất lúc: 2026-03-26 10:15:03