E-commerce Operations Associate

About the Company:
AIRR Labs is a fast- growing E- commerce & Social Commerce enabler in Southeast Asia, helping brands accelerate growth across platforms such as Shopee, Lazada, and TikTok. We provide end- to- end solutions covering brand strategy, store operations, performance marketing, creative content, and social commerce execution.
At AIRR Labs, we work closely with brands to build sustainable online businesses through data- driven strategies, strong execution, and deep platform expertise—empowering brands to connect with consumers in more meaningful and effective ways.
About the Role
As a Ecommerce Operations Associate, you will play a key role in driving the day- to- day commercial performance and operational excellence of brand stores across e- commerce platforms.
This role will handle store operations, campaign execution and support the Digital Brand Manager in driving growth, optimizing performance, and ensuring strong cross- functional alignment.
You are expected to think commercially, execute at a high standard, and proactively identify opportunities to improve store performance and operational efficiency.
Requirements:
Store Operations & Merchandising Excellence

Lead optimization of product listings, content, visuals, pricing, promotions, and assortment to drive conversion and sales growth.
Ensure best- in- class store hygiene, content freshness, and consistency in line with brand and platform guidelines.
Own end- to- end store operations and merchandising for assigned brands across Shopee, Lazada, and TikTok.

Campaign Execution & Commercial Support

Support the Digital Brand Manager in planning and executing platform campaigns, promotions, and key commercial initiatives.
Ensure campaign readiness across content, pricing, inventory, and operations to maximize performance and ROI.
Monitor campaign results, analyze performance gaps, and propose optimization actions.

Performance Monitoring & Analysis

Translate data insights into clear recommendations and actionable execution plans.
Track store KPIs including traffic, conversion rate, sales, and operational metrics.
Analyze performance trends to identify growth opportunities, risks, and improvement areas.

Qualifications:

Solid understanding of e- commerce merchandising, pricing logic, and conversion optimization.
At least 2+ years of experience in E- commerce Store Operations, Key Account Management, or related roles at brands, platforms, or e- commerce enablers.
High ownership mindset, attention to detail, and ability to thrive in a fast- paced, performance- driven environment.
Strong hands- on experience with Shopee, Lazada, and/or TikTok Shop operations and campaign mechanics.
Strong analytical skills with the ability to interpret performance data and drive actionable improvements.
Bachelor’s degree in Business Administration, Marketing, E- commerce, or related fields.
Excellent coordination, communication, and stakeholder management skills.

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Cập nhật gần nhất lúc: 2026-01-13 06:50:02