ERP Application Supervisor (Dynamics 365 Business Central)

As an ERP Application Supervisor, you&039;re responsible for overseeing the functional performance of the ERP system, particularly Business Central, coordinating enhancements and deployments, and ensuring that ERP applications effectively support business operations. This role bridges ERP team and business stakeholders, enabling process optimization, user adoption, and continuous improvement.

Key Responsibilities
System Administration & Maintenance
• Manage configuration changes, master data integrity, and module updates.
• Oversee daily ERP operations to ensure system stability and performance.
• Coordinate with external ERP vendors and internal IT team for issue resolution.
Process & User Support
• Collaborate with functional teams to understand operational needs and translate into ERP
solutions.
• Develop user manuals, SOPs, FAQs, and process documentation.
• Provide user support, troubleshoot issues, and ensure timely incident resolution.
Enhancement & Projects
• Ensure change requests are documented, approved, and implemented properly.
• Validate functional requirements, test new features, and manage deployment.
• Lead ERP enhancement initiatives, upgrades, and integration with other systems.
Governance & Control
• Ensure data quality, proper workflow configuration, and user access security.
• Support audits and data integrity checks.
• Monitor compliance with IT and corporate governance policies.
Training & User Adoption
• Train end users and support key users for continuous system utilization.
• Promote best practices and standardization of workflows.

Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related fields.
Experience
• Experience supporting cross- functional business processes (Finance, Supply Chain, Sales, Operations).
• Experience with ERP applications (e.g., SAP, Oracle, Odoo, Microsoft Dynamics 365).
• Understanding of database structures, system logic, and data flows.
• Project management and change- management experience is a strong plus.
• Have at least 4 years’ experience working in a similar function, especially ERP (Microsoft Business Central) support functions.
Skills & Competencies
• Structured planning and organizational capabilities.
• Sense of ownership, proactive mindset, and ability to work under pressure
• Ability to translate business requirements into system solutions.
• Strong analytical and problem- solving ability.
• Excellent communication and stakeholder management skills.

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Cập nhật gần nhất lúc: 2025-12-04 06:20:02