Executive, Membership and Guest Services (English/Mandarin/Korean Speaking)

SCOPE OF WORK
The Executive is responsible for executing all tasks related to membership acquisition, data accuracy, and providing exceptional customer services to Membership & Guest services members. Ensure compliance with all standard operating procedures and audit protocols while supporting daily operations and guest engagement.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Manage membership acquisition processes and maintain accurate, up- to- date membership database records.
Collaborate with the gaming operations team to educate members on loyalty program benefits.
Assist the Supervisor in maintaining and troubleshooting IT peripherals and liaise with the IT support team for system downtime and equipment maintenance.
Respond to guest and interdepartmental inquiries via phone, email, or in person regarding membership and loyalty programs.
Ensure all operational and audit protocols are adhered to at the casino membership counter.
Provide responsive and professional guest service on the floor as part of mass floor player engagement.
Maintain a thorough understanding of the company&039;s offerings, including promotions, events, room categories, dining options, and entertainment schedules.
Perform other duties as assigned by the Line Manager, Head of Division, or Company Management.
Communicate effectively with current, new, and past guests through verbal and written channels to answer questions, extend invitations, and resolve issues.
Support and participate in promoting special events via telephone outreach and in- person interactions.

Be able to work flexible hours.
Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
Prior experience in a similar position is strongly preferred.
Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can- do attitude.
Minimum High school diploma or equivalent.
Neat and professional grooming and appearance.
Proficient in writing, speaking, reading and listening of Korean/Mandarin.

Career Development Opportunity
Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, …)
Big- scale project in central Vietnam

Cập nhật gần nhất lúc: 2026-01-03 18:20:03