Experience Attendant (Tourguide) | Nhân viên Trải nghiệm Khách hàng

Maintain effective relationships with colleagues, contribute to team morale, and report punctually in proper uniform adhering to grooming and hygiene standards.
Conduct excursions and activities safely and efficiently, ensuring high service standards and providing accurate information about resort activities, gym rules, and equipment usage.
Deliver exceptional service that exceeds guest expectations and receive or provide constructive feedback.
Participate in training programs to enhance skills and efficiency, adhere to department policies related to fire, hygiene, health, and safety, and complete additional duties as assigned by supervisors.
Report damages or excessive wear for repair or replacement and ensure all equipment is checked and collected at the end of each shift.
Present activity options and schedules, suggest personalized experiences, and answer guest inquiries while maintaining effective communication with guests, team members, and supervisors.
Exhibit professionalism, enthusiasm, and motivation in all aspects of the role.
Clean and prepare equipment for activities or recreational events, ensuring amenities and setups are ready before scheduled activities.
Check reservations, in- house guest counts, and VIP lists while coordinating with other departments for smooth operations and accurate bookings and billing.

Very good command over written and spoken English.
Knowledge of how to swim
Majority of activities conducted are outdoors.
Secondary education required. A Hospitality degree from a recognized hospitality school or previous experience is preferred
Knowledge of hospitality operations, including emergency evacuation drills.
Two years or more of experience in a similar role
Some activities require the lifting of recreational equipment
First Aid training or firefighting skills is an advantage.
A second spoken language would be preferred.

Accommodation provided
Social Insurance on 100% salary
Uniforms and Laundry Service provided
Annual Home leave ticket support
Relocation allowance to all positions provided
100% salary in 2- month probation
7 personal accident enrolled from starting date
Duty Meals and Transportation provided
2,400,000 VND monthly allowance
Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2026-01-03 18:15:04