F&B Senior Supervisor

Position Summary:
The Senior F&B Supervisor is responsible for overseeing the daily operations of the food and beverage outlets, including both service and kitchen coordination. The ideal candidate will have hands- on knowledge of kitchen processes, basic culinary skills, and the ability to lead a team to deliver exceptional guest experiences in line with service and hygiene standards.

Ensure staff adherence to grooming standards and service etiquette.
Collaborate with kitchen team for menu understanding, specials, and promotions.
Manage opening and closing duties of the restaurant/outlet.
Supervise and support daily operations of F&B service and liaise with kitchen staff to ensure smooth service flow.
Address customer feedback and complaints in a professional and timely manner.
Provide training to team members on service procedures and food knowledge.
Ensure cleanliness and compliance with health and safety regulations in both FOH and BOH.
Assist with inventory, ordering, and stock control of F&B items.
Monitor food quality, presentation, and timeliness by coordinating with the kitchen.
Conduct daily briefings with staff to communicate service standards and special requirements.

Monitor staff during service to ensure excellence in execution.
Oversee set- up and closing procedures.
Support in scheduling and shift planning.

Ensure smooth communication between service and kitchen.
Review dish presentation and suggest improvements.
Understand basic cooking techniques and food terminology.

Handle complaints and resolve service- related issues.
Engage with guests and provide a personalized dining experience.

Conduct regular inspections of service and kitchen areas.
Ensure compliance with hygiene, safety, and sanitation protocols.

Evaluate staff performance and suggest improvement plans.
Mentor junior staff and conduct on- the- job training.

Flexible with shifts, weekends, and holidays.
Minimum 3 years’ experience in an F&B supervisory role, preferably with kitchen exposure.
Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Basic culinary knowledge is essential; prior kitchen work experience is an advantage.
Good command of English; knowledge of additional languages is a plus.
Ability to work under pressure and during peak hours.
Sound knowledge of food service operations and guest handling.

• Professional uniforms, including laundry and pressing services
• Duty meals at hotel’s canteen (2 meals per shift)
• 24/7 accident insurance and health insurance
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Opportunities to attend advanced professional training courses and enhanced foreign language classes
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• 13th- month salary and performance- based bonuses
• Tips, night shift allowance and overtime allowance
• Competitive salary and comprehensive benefits
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfer
• Periodic health check- ups and annual team- building activities
• Bonuses/gifts on public holidays

Cập nhật gần nhất lúc: 2026-01-03 17:10:03