Finance Executive (Invoice & E-Portal)

Position Summary

Refund deposit and overpaid.
Issue invoice for right party and make document to collect charge.
Release and extend delivery order.

Key Responsibilities
E Portal & Counter Customer Service

Assist customers with inquiries related to Delivery Orders (DO), DO extensions, invoices, payments, deposits, and E‑portal transactions.
Handle customer issues and complaints effectively, coordinating with relevant internal teams to ensure prompt resolution
Provide clear guidance to customers on the journey in E- Portal including required documents and procedures for DO release, extension, and deposit refund.
Act as the primary point of contact for customers using the E‑portal and at the service counter, ensuring timely, professional, and accurate support.

Invoice Administrator

Issue invoices accurately and timely for charges to the correct customer.
Follow up on unbilled or outstanding items and coordinate with relevant teams to ensure proper billing.
Ensure invoice data is complete, correct, and aligned with supporting documents and system records.
Follow up the adjustment minutes with customers.

Deposit Refund & Overpayment Handling

Coordinate with internal finance teams to ensure timely and accurate refund execution.
Ensure refund requests are supported by complete and accurate documentation and properly recorded in the system; liaise with customers to obtain correct and complete documentation where necessary.

Internal Coordination

Act as a communication bridge between customers and back- office teams to resolve operational or billing issues efficiently.
Coordinate closely with Finance, Import, Logistics, Bank, and Container Deposit teams to ensure smooth delivery service.

Compliance & Other Duties

Ensure all activities comply with company policies, internal controls, and applicable procedures.
Perform other tasks as assigned by the CFO and Invoice team leader.

Excellent communicator with a positive can- do attitude.
University graduation in accounting, finance or administration
Strong organizational skills
Proficiency in the use of Microsoft Office Suite, especially Excel & Outlook
Team players with the willingness to establish and maintain effective working relationships.
Carefully, hard work.
Resolve the problem flexibly.
Good in English in both speaking and writing
Experience in communicating with customers

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2026-03-09 12:25:02