Floor Supervisor | Trưởng Nhóm Tầng - Bộ Phận Buồng Phòng

JOB SUMMARY
Responsible for cleanliness and service on assigned guest room floors during shift.
JOB SPECIFIC TASKS
• Provide ongoing advice and support to associate’s under your supervision
• Carry out other tasks as directed by your supervisors
• Ensure a high level of cleaning is maintained in your work area
• Facilitate multiskilling
• Responsible for strict key control
• Deliver high quality service to guests
• Take appropriate action to resolve guest complaints
• Ensure all reporting and servicing deadlines are met on a timely basis
• Adhere to hotel cleaning and maintenance programs
• Ensure guest privacy is respected when DND status is displayed
• Supervise associate’s performance
• Prevent and resolve grievances
• Ensure guest needs and reasonable requests are met
• Promote the hotel products and services
• Responsible for assigned floors and guest rooms during shift
• Work closely with the Reception to ensure correct room status at all times.
• Seek opportunities to continually improve guest service, by reporting guest comments
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Keep floor linen rooms neat and tidy
• Monitor productivity of the unit
• Discipline staff when necessary
• Provide one to one instruction to staff members when required
• Supervise turndown service
• Check Housekeeping associate’s grooming, personal hygiene and appearance
• Ensure compliance of Lost & Found procedures
• Report maintenance issues promptly to Engineering
• Log security incidents and accidents in accordance with hotel requirements
• Inspect regularly guestroom corridors and public areas
• Resolve disputes
• Ensure highest standard of cleaning in assigned areas
• Adhere to the hotel’s security and emergency policies and procedures
• Assist with the preparation of associate’s duty roster
• Assist with staff training and development

CANDIDATE PROFILE
• Min 1 years in supervisory positions in the Housekeeping department.
• Education: Graduate from college or can be replaced by adequate experience.
• Profile of Competency: Good knowledge of Housekeeping Guest floors daily operation.

BENEFITS:
- Associate special discount for hotel rooms and F&B services at
- Annual health check
- 02 months of probation with Full salary| Service charge| Social Insurance
- 05 working days | 02 day- off per week
- Associate Appreciation Week | Take- care culture
- Cross training & Cross exposure & Task force opportunities
- Attractive remuneration package & 13th month salary
- Local and International training course
- Duty meal & Uniform provided by hotel
- Taxi for late night shift| Free motorbike & car parking
- Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
- Career path in the most respected and prestigious hotel companies in the world

Cập nhật gần nhất lúc: 2026-04-16 18:00:06