Food & Beverage Executive / Supervisor / Captain

Job Summary:
The F&B Executive is responsible for supervising daily service operations in the restaurant, ensuring consistent delivery of high- quality food and beverage experiences. This role upholds all brand standards and complies with local regulations related to health, safety, and hygiene.
Key Responsibilities:
Collaborate with the Restaurant Manager on manpower planning, training, and departmental budgeting.
Conduct shift briefings to communicate daily activities, priorities, and operational requirements.
Oversee cash handling, payment procedures, and daily banking reports.
Assist in menu and wine list development to enhance the guest dining experience.
Monitor and maintain the condition of restaurant service equipment and guest facilities.
Handle guest feedback and complaints promptly and record them for follow- up action.
Supervise outlet service standards and ensure smooth operation during functions and events.
Ensure all cash security procedures are strictly followed.
Support stock control, inventory management, and loss prevention measures.
Accountability:
Key Metrics: Timely and accurate completion of daily operational tasks, adherence to service standards, and guest satisfaction.
Direct Reports: Guest Service Associates / F&B Attendants

What We Need From YouQualifications:
Minimum 1–2 years of relevant experience in restaurant operations
Diploma or equivalent in Hotel Management, Food & Beverage, or a related discipline.

Competitive salary and benefits package. Further details will be discussed during the interview.
How do I deliver this?
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

Cập nhật gần nhất lúc: 2025-11-11 01:40:03