Food & Beverage Executive / Supervisor / Captain

Job Summary:
The F&B Executive is responsible for supervising daily service operations in the restaurant, ensuring consistent delivery of high- quality food and beverage experiences. This role upholds all brand standards and complies with local regulations related to health, safety, and hygiene.
Key Responsibilities:
Handle guest feedback and complaints promptly and record them for follow- up action.
Ensure all cash security procedures are strictly followed.
Conduct shift briefings to communicate daily activities, priorities, and operational requirements.
Collaborate with the Restaurant Manager on manpower planning, training, and departmental budgeting.
Monitor and maintain the condition of restaurant service equipment and guest facilities.
Supervise outlet service standards and ensure smooth operation during functions and events.
Support stock control, inventory management, and loss prevention measures.
Oversee cash handling, payment procedures, and daily banking reports.
Assist in menu and wine list development to enhance the guest dining experience.
Accountability:
Direct Reports: Guest Service Associates / F&B Attendants
Key Metrics: Timely and accurate completion of daily operational tasks, adherence to service standards, and guest satisfaction.

What We Need From YouQualifications:
Diploma or equivalent in Hotel Management, Food & Beverage, or a related discipline.
Minimum 1–2 years of relevant experience in restaurant operations

Competitive salary and benefits package. Further details will be discussed during the interview.
How do I deliver this?
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

Cập nhật gần nhất lúc: 2026-01-05 18:15:03