Front Desk Agent

Keeps abreast of all modifications to accounting policies and procedures
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Maintains cashier float and ensures accurate daily report of all money received
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems
Registers and rooms all arrivals according to established procedures
Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels
Maintains intimate knowledge of departmental standards and procedures
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand
To handle the rebate, paid out /the account transferring .
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Performs the audit balances and prepares all works for audit in an orderly fashion

Able to communicate in English
Customer service- oriented
At least 1 year in international hotels in the same position.

Annual Outing Trip
Shuttle bus from Vung Tau to Melia Ho Tram
13th month salary
Attractive salary
2 Day- off/week
Benefit for birthday, mid- autumn festival, public holiday, Tet holiday,..
Laundry uniform provided
Duty meal provided at canteen
Participating social insurance, medical insurance, accident insurance 24/7
Special room rate as per Melia Hotels International policy
International working environment

Cập nhật gần nhất lúc: 2025-11-01 18:40:03