Front Desk Agent (Receptionist)

Key Responsibilities
The Front Desk Officer is the first point of contact for guests, responsible for delivering a warm, professional, and seamless guest experience throughout the stay.
Job Summary

Process payments and prepare daily reports as required
Manage reservations, room allocations, and guest information accurately
Welcome and assist guests during check- in and check- out processes
Maintain front desk cleanliness and brand standards
Coordinate with Housekeeping and other departments to ensure smooth operations
Handle guest inquiries, requests, and complaints professionally

Prior experience in front office or customer service is an advantage
Diploma or higher in Hospitality or related field preferred
Professional appearance and customer- oriented mindset
Strong communication skills in English (additional languages are a plus)
Willingness to work shifts

Cập nhật gần nhất lúc: 2026-01-30 16:40:03