Front Office Manager

- Ensure all Front Office team member are fully aware of most current benefits of the hotel programs and offers, in order to promote to the guests.
- Maintain excellent communication within the department and among the other departments.
- Ensure Front Office operates with a sales attitude, and all personnel are aware of sales opportunities with the hotel which will assist with the maximization of revenue.
- Ensure that all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
- Clarify duties and responsibilities of Front Office personnel and ensuring that workflow is in logical order.
- Develop departmental training and activities in order to continuously improve subordinate skills and knowledge.
- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job order or housekeeping cleaning requests and monitor the results.
- Be responsible for ensuring a consistently high standard of customer service within Front Office, and also always maximize the room revenue and profit through commercial management.

- At least 3 year experience in Front Office management in international hotels.
- Strong in driving results and problem solving skills.
- POSITIVE ATTITUDE
- Bachelor degree in Hotel Management, or related fields.
- High sense of responsibility and integrity.
- TEAM SPIRIT
- Strong in inter- personality skill and outgoing, friendly.
- Hotel pre- opening experience is a plus.
- Excellent oral and written English communication.

Salary and Allowances

Support to relocation allowance by ranks.
Full Salary & monthly Service Charge in probation period.
Meal allowance in probationary period.
Home Visit allowance

Benefits

Supported housing staff with full amenities and entertainment area.
Support shuttle bus to Hotel.
Uniforms are provided according to Hotel standards.
International working environment, join courses of Hotel Standard
Support for 2 meals during the work shift.

Insurance policy

Insurance according to the provisions of Labor law
Healthcare insurance

Cập nhật gần nhất lúc: 2026-07-06 18:50:02