Front Office Receptionist

Assist the cashiers with guest billing procedures.
Contributes to due diligence efforts and risk management activities for existing and future projects.
Ensure that guest check out arrangements are in order, and to bid guests farewell.
Upsell all hotel rooms, spa, gallery and F&B outlets.
Carry out administrative requirements as directed.
Greet guests upon arrival at the hotel and conduct check- in and registration procedures.
Implement and maintain guest guest recognition program.
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
Entertain guests when appropriate.
Check suites prior to guest check- in to ensure they are clean, properly equipped and in high standard of maintenance.
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow- up.
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Support the Corporate Social Responsibility program of the through the implementation of policies and programs that contribute to environment- friendly practices in the hotels and resorts.
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.

Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
Interacts with guests actively soliciting feedback.
Performs additional duties as directed by supervisors.
Maintains a high standard of personal hygiene, dress, uniform, and body language.
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Attends meetings and training as required by supervisors.
Is fully conversant with al health and safety, fire and emergency procedures.
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Is polite and professional in any situation where the image or reputation of the hotel is represented.

Quyền lợi:

Mức lương cạnh tranh và các chế độ đãi ngộ hấp dẫn.
Cơ hội phát triển nghề nghiệp với tập đoàn Banyan Group- thương hiệu Garrya và tham gia vào các chương trình đào tạo chuyên sâu của bộ phận

Cập nhật gần nhất lúc: 2026-01-03 17:55:02