Front Office Receptionist

Contributes to due diligence efforts and risk management activities for existing and future projects.
Carry out administrative requirements as directed.
Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow- up.
Maintain an up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
Upsell all hotel rooms, spa, gallery and F&B outlets.
Ensure that guest check out arrangements are in order, and to bid guests farewell.
Assist the cashiers with guest billing procedures.
Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Support the Corporate Social Responsibility program of the through the implementation of policies and programs that contribute to environment- friendly practices in the hotels and resorts.
Entertain guests when appropriate.
Implement and maintain guest guest recognition program.
Greet guests at the limousine and ensure that they are escorted safely to their Hotel room.
Greet guests upon arrival at the hotel and conduct check- in and registration procedures.
Check suites prior to guest check- in to ensure they are clean, properly equipped and in high standard of maintenance.

Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
Performs additional duties as directed by supervisors.
Attends meetings and training as required by supervisors.
Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Interacts with guests actively soliciting feedback.
Maintains a high standard of personal hygiene, dress, uniform, and body language.
Is polite and professional in any situation where the image or reputation of the hotel is represented.
Is fully conversant with al health and safety, fire and emergency procedures.
Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

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Cập nhật gần nhất lúc: 2025-12-17 01:40:03