Front Office Supervisor - Giám sát Tiền sảnh

• Comply with debt settlement policies and procedures, coordinating with the Sales and Accounting departments to ensure that debt settlement processes are carried out accurately and effectively;
• To resolve guest issues, complaints, and problems efficiently to maintain a high level of customer satisfaction and quality service
• Welcome and take care of VIP guests according to the regulations of the Hotel;
• Perform other duties when the Front Office Manager requests.
• The Front Office Supervisor is the first line the CSR looks for in case of advice needed
• Standard operation management: Ensure compliance with the procedures of the Reception department and policies of the Hotel
• Check back all bookings made during the day to ensure that rates and guest information are correct.
• Perform basic receptionist skills professionally (skills in receiving room reservations, check- in, check- out, resolving complaints, and guest requests...).
• Support & coordinate with other departments in the Hotel to ensure smooth operation
• Plan the assignment and supervision of work in groups and during shifts;
• Report to the Front Office Manager about all information regarding VIP guests, large groups, serious requests, and complaints occurring in the Hotel.
• Train employees on- site effectively

Required Skills:
• Excellent communication skills in English
• Enthusiastic, proactive, creative, and responsible
Qualifications:
• Bachelor&039;s/Diploma Certificate in Hotel Administration, Hotel Management or equivalent
Experience:
• At least 01- years’ experience in the same position with an internationally branded hotel or serviced residence

• Competitive salary & service charge in the probationary period
• Other benefits according to the hotel’s policy
• Special discount for F&B services
• Summer outings and several team- building activities
• Birthday gifts and allowances on special events
• Annual health check
• Uniform, duty meal, locker, and laundered uniform provided by the Hotel

Cập nhật gần nhất lúc: 2026-03-06 17:25:02