[GẤP] Trợ lý Trưởng bộ phận Ẩm Thực

JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
Assisting in Food and Beverage Operations
• Provides excellent customer service to all employees.
• Motivates and encourages staff to solve guest and employee related concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Responds quickly and proactively to employee&039;s concerns.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Understands the brand&039;s service culture.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest&039;s satisfaction.
• Sets service expectations for all guests internally and externally.
• Responds quickly and proactively to guest&039;s concerns.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
• 2- year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Insurance with many inpatient and outpatient medical examination and treatment benefits
International work environment.
Marriott International Associate discount for Room and F&B

Cập nhật gần nhất lúc: 2025-10-27 20:50:03