Giám Sát Tư Vấn Tuyển Sinh (Relationship Supervisor)

Planning
- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re- sales;
- Plan for monthly, quarterly, yearly to train/coach staff in department;
New sales management
- Review sales and re- sales performance weekly and set plan for upcoming week(s);
- Monitor sales and re- sales performance daily;
- Monitor telesales activities at centre;
- Co- operate with other training centres to maximize sales and re- sales for the company;
- Weekly and monthly sales and re- sales planning;
- Monitor conversion rate (visitors – placement tests- sales) daily;
- Follow up bookings daily;
Customer satisfaction
+ Customer service
- Handle customers’ feedbacks/complaints;
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
- Verify customers requests relating to saving fee, class transfer, refund, etc;
- Propose events, activities for centre when necessary;
- Support in events organized/planned by the company;
- Verify special offer or discounts;
+ Coaching and training
- Sales and Care Development;
- Conduct Workshop/Training for sales and care team;
Centre Operation
- Check ERP to make sure every process is applied correctly;
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;
- Arrange staff working schedule;
- Observe/monitor to make sure EP’s performance is accurate and professional;
School contract
- Follow up payment at school;
- Monitor school contract to make sure deliver good service to the students;
- Visit school to build relationship;
Marketing
+ Local MRK
- Prepare and organize all local marketing event at centre;
+ ELT activities
- Support all ELT activities at centre;
Reporting
- Verify Non- standard Working Hours Report;
- Corporate report;
- Verify weekly monthly new sales and re- sales report;
- Verify weekly and monthly ILA account report;
- Complete reports: weekly, monthly or as required;
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases;
CM/GCM Delegation
- Work with HO departments and training centres, when necessary;
- Support CM/GCM in centre performance financial KPIs: new sales, revenue;
- Work with local authorities, landlord, schools, clients, when necessary;
- Support in cost control: utilities, paper, stationery, resources;
Account management
- Transfer account on time if any issue happened.
- Manage account lost of each EP;
- Monitor all account at the centre to ensure good service;
- Assign account to EP;

Skills

- University degree, major in English;
- Experience in supervision position;
- Experience in working in administration and customer services. Sales experience is preferable;

Qualifications

- Be careful and details;
- Training, delegation & coaching skill;
- Good leadership and management skills;
- Good analysis & problem solving skill;
- Basic knowledge in finance;
- Be able to well manage and organise the job;

Language

- Good communication skills both in English and Vietnamese;

Computer

- Good MS Office skills (Word, Excel, Access...);

Other requirements

- Be able to work on shift;- Be able to travel to another centre as request.

Laptop, Chế độ bảo hiểm, Du Lịch, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-01-24 05:05:03