Global After-Sales Campaign Manager

VinFast is seeking a proactive and results- driven After- sales Campaign Manager to lead and optimize global after- sales programs. You will be responsible for planning, executing, and monitoring service campaigns, maintenance programs, recall actions, and customer loyalty initiatives across markets. The role involves close collaboration with regional after- sales teams, dealers, service centers, and cross- functional teams to ensure campaigns meet business goals and enhance the overall customer experience.Key Responsibilities:- Plan and implement global after- sales campaigns, including service programs, recall actions, and loyalty initiatives.- Coordinate with regional teams, dealers, and service centers to ensure seamless execution.- Monitor campaign KPIs, analyze performance, and recommend improvements.- Collaborate with Quality, Customer Care, Marketing, Product, and Dealer Network teams.- Ensure compliance with regulatory, safety, and company standards.- Develop SOPs and best practices for campaign execution across markets.- Support customer communication strategies and enhance the post- purchase experience.

Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.
Competitive income (including 13th- month salary, performance bonuses, and other rewards as regulated by Vingroup).
High- quality health insurance.

Cập nhật gần nhất lúc: 2025-11-25 12:30:03