Guest Relation Officer

Provide information on resort services, local attractions, restaurants, assist guests with reservations, special requests, and general inquiries
Assist in any additional tasks assigned by the Assistant / Guest Relations Manager
Provide personalized service and build strong guest relationships
Offer recommendations for resort activities, dining, and local attractions
Plan and coordinate the provision of friendly, efficient services to guests
Coordinate and supervise all activities for guests
Stay updated on resort facilities, promotions, and operational changes to provide accurate information
Plan and coordinate all promotional activities targeting clients
Handle guest complaints and feedback professionally, ensuring prompt resolution
Assist with check- ins/check- outs of clients
Trace relevant statistics about the clientele
Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requests efficiently
Welcome guests upon arrival, ensuring a smooth check- in process
Greet Guests upon arrival
Schedule activities for guests
Maintain a visible presence in the lobby and key guest areas to assist and engage with guests
Support guests with special occasions, such as anniversaries or birthdays, by coordinating personalized experiences

Required Skills

Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
Growth mindset: You believe that you can always improve and develop skills by facing challenges, learning from mistakes, and genuinely listening to feedback.
Team player: You work together with the team towards a common goal, understand the importance of your role within the team, and are always willing to support your colleagues.
Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills.
Consistency: You make sure consistent service is provided and quality always meets the standards set by the resort.
Pro- active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.

Qualifications

High School or Diploma in Hotel Administration, Hotel Management, or equivalent

Experience

1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
Competitive salary / Mức lương hấp dẫn
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
13th month salary/ Chế độ thưởng thường niên (lương tháng 13)
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.

Cập nhật gần nhất lúc: 2026-01-09 21:10:03