Guest Relation Officer

Ensure compliance with health and quality standards.
Anticipate guest needs and build rapport with customers
Attend to special guests (e.g. VIPs) and answer their inquiries
Address customer complaints and escalate to Guest Relations Manager when needed
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Review arrival lists to welcome guests
Provide information about amenities, area and venues and promote services
Record information in the logbook daily
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Diploma or BSc/BA in Hospitality Management is preferred
Excellent organizational and time- management skills
Proven experience as a Guest Relations Officer
Computer literacy
An outgoing personality
A customer- oriented and professional attitude
Familiarity with hospitality industry standards
Outstanding communication abilities
Proficiency in English; knowledge of additional languages is a plus

Annual leave/Paid time off | Periodic health checks.
2- month probation period with 100% salary and full service charge.
Domestic and international training courses.
Creative and friendly work environment.
5 working days per week as regulated | 2 days off per week
Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
Employee preferential rates when using hotel services.

Cập nhật gần nhất lúc: 2025-10-27 14:25:03