Guest Relation Supervisor | Giám sát Chăm sóc KH

- Manage the activities of guest relations and front office shift ensuring that guests receive prompt, professional attention and personal recognition.
- Responsible for welcoming and farewell guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection to go beyond guest ‘expectation.
› Courtesy and politeness are to be observed at all times and freely communicate with guests
› Keep a visible and active presence in the lobby and the resort premises by communicating with guests for their feedback and offer assistance if necessary.
› Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
› Handles guest’s complaint or requests to ensure immediate follow up
› Communicate with guests and staff and follow up to be resolved issues properly.
› Assist in facilitating smooth and pleasant check- out by conducting billing check one day prior of VIP departure
› Co- ordinate with Housekeeping department and the reception to ensure that rooms assigned to VIP guests are in order.
› To ensure to review all VIP bookings and arrange all requirements from the guests
› Provide upscale guest relation experiences for guests throughout their stay.
› Works with Front Office Manager on manpower planning and management needs
› Analyze guest’s feedback from online reviews and suggest ways to improve rating.
› Preparing and checking all VIP folder including registration card, key card and welcome kit
› Examine daily duties, assign tasks and check on progress.
› Manage daily operation of Guest Relations team.
› Aware and familiar with measures and procedures to follow during emergency situations
› Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

REQUIREMENTS | YÊU CẦU
› Good at English speaking, reading and writing skills.
› Ability to manage complex relationships
› Excellent communication skills to both external and internal guests.
› Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
› Proficient in the use of Microsoft Office and Front Office System.
› Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
› Be charming by being approachable, having confidence and showing respect.
› Problem solving and organizational abilities.
› Strong Leadership skills in managing teams

[WHAT WE OFFER? | Bạn sẽ nhận được]

Duty meal| Ăn ca
6 off days/ month, AL, PH, 1 Birthday leave |It nhất 6 ngày OFF/ tháng, ngày nghỉ Lễ, Phép năm …
Shuttle bus | Xe đưa đón
Social Insurance; workmen insurance | BHXH, BHYT, BHTN; Bảo hiểm tai nạn 24/7.
Competative salary, service charge | Lương, phí phục vụ cạnh tranh
Other benefits as per TANM’s policy| Các phúc lợi khác theo chính sách của Công ty.

Cập nhật gần nhất lúc: 2026-01-03 17:35:02