Guest Service Agent (Lounge)

Maintain the cleanliness, quietness, and overall sophisticated atmosphere of the Lounge at all times.
Perform additional duties as assigned by the Department Head.
Provide a warm, professional welcome for Lounge and VIP guests
Oversee the presentation of food and beverage offerings in the lounge ensuring 5- star hygiene and display standards.
Anticipate guest needs and handle all inquiries, reservations, or special requests with a high level of personalization.
Act as a bridge between the guest and other departments to ensure all preferences are updated and fulfilled.

Fluent in English (both written and spoken). Knowledge of a second foreign language (e.g., Chinese, Korean, or Japanese) is a strong advantage.
At least 2 year in Front Office or Guest Relations, preferably in a 4 or 5- star hotel environment.
Excellent communication, problem- solving, and a strong sense of service.
Professional appearance, confident, and able to work independently under high pressure.
Bachelor’s degree in Hospitality Management or a related field.

Mức lương hấp dẫn, theo năng lực + thưởng phí phục vụ. Competitive salary, depend on the service charge bonus.
Phụ cấp ca đêm, ca gãy và ngoài giờ theo quy định. Allowance for night shift, split shift and overtime as prescribed by policy.
Điều chỉnh tăng lương hàng năm theo tình hình kinh doanh thực tế. Annual salary increasement based on actual business result.
Tham gia Bảo hiểm (BHXH, BHTN, BHYT, BHTN) theo quy định. Social, Unemployment, Health, 24/24 Personal Accident Insurance according to Law.
Phúc lợi: Benefit:
- Thưởng vào các dịp Lễ, Tết theo tình hình kinh doanh. Bonus in the Public holidays and New Year based on company policy from time to time.
- Chương trình khen thưởng nhân viên xuất sắc của tháng, quý & năm. Employee recognition program for month, quarter & year awards.
- Các phúc lợi khác (sinh nhật, đám cưới, mừng sinh con, nằm viện, ...) theo chính sách công ty. Other allowances (birthday, wedding, baby welcome, hospitalization...) based on company policy.
- Hỗ trợ suất ăn, gửi xe, đồng phục và giặt ủi. Duty meal, parking lot, uniform and laundry service are provided.
- Môi trường làm việc chuyên nghiệp, có cơ hội thăng tiến. Professional working environment, opportunity to develop in career path.

Cập nhật gần nhất lúc: 2026-03-15 22:10:03