Guest Service Agent/ Nhân Viên Lễ Tân

• Responsible and attends to guest’s safety box use at all times
• Maintains intimate knowledge of departmental standards and procedures
• Registers and rooms all arrivals according to established procedures
• Cashes hotel guest’s personal and travellers checks and assists with currency exchange
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
• Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand
• Performs audit balances and prepares all works for audit in an orderly fashion
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation
• Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity
• When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
• Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
• Keeps abreast of all modifications to accounting policies and procedures
• Maintains cashier float and ensures accurate daily report of all money received/sent
• Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e- mail, messages, and how to interpret availability sources within the reservation systems
• Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

Education:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Service years in the field:
1- year experience in guest/customer service, or an equivalent combination of education and experience.
Knowledge and skills:
Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.
Able to read and write English
Proficient in the use of Microsoft Office and Guest Services related System
Language: English and Vietnamese

Social Insurance as law
Competitive salaryService charge
Bao Viet Health insurance for personal and family
7 Accident Insurance
Repatriation allowance
Relocation assistance
Housing, uniform, meal, and transportation are provided by the resort
Rest & Relaxation Allowance
Gym room
Home Leave allowance

Cập nhật gần nhất lúc: 2026-03-14 19:25:03