Guest Service Agent

Maintains intimate knowledge of departmental standards and procedures.
Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is unable to assist.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.
Registers and rooms all arrivals according to established procedures.
Cashes hotel guests’ personal and travelers’ checks and assists with currency exchange.
Performs check- in, check- out and room change procedures and ensures all data is entered completely into the hotel systems following the reservation.
Responsible and attending to guests’ requests for using the service of the safety box at all times.
Maintains cashier float and ensures accurate daily report of all money received.

High School or Diploma in Hotel Administration, Hotel Management, or equivalent
1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

Competitive salary & benefits
Service charge & meal allowance during pre- opening phase
Professional working environment
Comprehensive training & career development opportunities

Cập nhật gần nhất lúc: 2026-01-05 20:05:03