Guest Service Manager

• Reports directly to the Front Office Manager and have dotted line with the Quality & Attitude manager
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention.
• Assist in maintaining a close working relationship with all Departments of the Hotel.
• Use your supervision skills effectively to encourage and motivate staff.
• Contribute to overall operational efficiency by performing relevant duties as assigned.
• Establish good public relations with all guests.
• Provide guests with the most accurate and up to date information at all times.
• Train and develop other welcomers in the team

• English fluently and relevant degree.
Computer proficiency, Fidelio /Opera knowledge is essential.
• Good presentation, confident speaking skills.
• Ability to work in a computer based, multi- task environment.
• Enthusiastic.
• Good listening skills and ability to anticipate.
• At least 1 year experience handling all Front Office functions.
• Dynamic
• Spontaneous and empathic.
• Team spirit.

Accident insurance 24/7
Opportunity to work in a dynamic and professional environment
Uniform & Duty meal provided by the hotel
02 months of probation receive full salary
Periodic health check
Opportunity to grow within Accor group.
05 working days, 02 days off per week
Social & health insurance and unemployment follow Vietnam law
Discounted rates apply when using services at the hotel in the Accor group worldwide

Cập nhật gần nhất lúc: 2026-02-12 19:55:03