GUEST SERVICE OFFICER - CONCIERGE

Carries out any other reasonable duties and responsibilities as assigned.
Ensures high standards of personal presentation and grooming.
Prepares welcome cards and keys for arrival FIT guests.
Reads the hotel&039;s Employee Handbook and have an understanding of and adhere to the hotel&039;s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
Meets and greets all guests and assists with registrations.
Be familiar with the hotel’s products and services and policies.
Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures the strict control of room keys.
Personally and frequently verifies that guests are receiving the best possible service during check- in and check- out.
Ensures that guest history records are accurately maintained and all repeat guests are pre- registered.
Responds to changes in the Front Office function as dictated by the industry, company and hotel.
Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Attends and contributes to all training sessions and meetings as required.
Reports “Lost and Found” items.
Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Maintains positive guest and colleague interactions with good working relationships.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Maintains the Daily Log Book.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

Diploma/degree in Hospitality Management or related field preferred.
Previous experience in Front Office/Concierge operations, ideally in a luxury or 5- star hotel.
Flexible to work shifts, weekends, and holidays.
Proficient in English; knowledge of other languages is a plus.
Problem- solving and decision- making skills with attention to detail.

A Diverse & Inclusive workplace culture where you truly belong
Opportunities for career growth
12 complimentary nights at Hyatt Hotels worldwide
Duty meal and provided Uniforms
Service charges
Exclusive discounts on F&B and Friend & Family rates

Cập nhật gần nhất lúc: 2026-01-03 18:00:08