Guest Service Supervisor

To review and update guest telephone directories as and when necessary
Maintain regular and effective communication both to the Front Office team and the relevant other department.
To ensure that all equipment is in working order at all times, and to follow up faults with the relevant parties.
To report to work within the requested time prior to commencement of duty, well groomed and to the uniform standard.
To ensure that message handling is carries out according to departmental procedures.
To ensure that all staff area aware of daily conferences talking place , their location, and message handling requirement
To maintain a professional relationship with the local telephone company to ensure efficient provision of telephone services.
To maintain the professional confidentiality and never disclose company secrets.
To ensure that all staff are aware of all promotions and special events going on within the hotel
Perform any other duties which may be assigned by the management from time to time.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
To prepare the weekly roster and time sheets for the Front Office Manager’s approval
To ensure that all the wake up calls are handles on time , in an efficient, professional and friendly manner.
To promote a helpful and professional image to all guests and to give full co- operation to any customers requiring assistance with prompt, caring and helpful attitude.
To ensure that the internal telephone extension lists are updated as and when necessary

Excellent reading, writing and oral proficiency in English language
Minimum 2 years of relevant experience in a similar capacity
Secondary/High school education

Comprehensive training & career development opportunities
Competitive salary & benefits
Professional working environment
Service charge & meal allowance during pre- opening phase

Cập nhật gần nhất lúc: 2026-01-06 04:10:02