Guest Service Supervisor

To ensure that the internal telephone extension lists are updated as and when necessary
To ensure that message handling is carries out according to departmental procedures.
To prepare the weekly roster and time sheets for the Front Office Manager’s approval
To ensure that all staff are aware of all promotions and special events going on within the hotel
To report to work within the requested time prior to commencement of duty, well groomed and to the uniform standard.
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
To promote a helpful and professional image to all guests and to give full co- operation to any customers requiring assistance with prompt, caring and helpful attitude.
Perform any other duties which may be assigned by the management from time to time.
To maintain a professional relationship with the local telephone company to ensure efficient provision of telephone services.
Maintain regular and effective communication both to the Front Office team and the relevant other department.
To review and update guest telephone directories as and when necessary
To maintain the professional confidentiality and never disclose company secrets.
To ensure that all staff area aware of daily conferences talking place , their location, and message handling requirement
To ensure that all the wake up calls are handles on time , in an efficient, professional and friendly manner.
To ensure that all equipment is in working order at all times, and to follow up faults with the relevant parties.

Secondary/High school education
Excellent reading, writing and oral proficiency in English language
Minimum 2 years of relevant experience in a similar capacity

Competitive salary & benefits
Comprehensive training & career development opportunities
Professional working environment
Service charge & meal allowance during pre- opening phase

Cập nhật gần nhất lúc: 2025-11-07 13:15:04