Guest Services Captain
Mô tả công việc
Scope of work:
Welcome, seat, and farewell guests; act as the first point of contact and public face.
Manage reservations and handle bookings during service.
Support the Guest Service team and assist in handling guest concerns/complaints.
Proactively promote and sell events, spaces, and promotions.
Maintain strong knowledge of the food and beverage menu.
Work collaboratively with all staff (hostesses, waiters, managers).
Report issues to the Sales & Marketing Manager.
Follow company policies, procedures, and staff schedules.
Yêu cầu công việc
• Positive demeanour.
• Excellent English communication & interpersonal skills
• Outstanding negotiation & problem- solving skill
• Impeccable personal hygiene and grooming.
• Minimum 2 years relevant experience (hotel, tourism, advertising, sales, marketing) at the similar position.
• Proven experience in team management
• Proactive & confident
Quyền lợi
• Attractive service charge + tips
• Professional, stable & high scale food & beverage establishment
• Other benefits following Vietnam Labor Laws
• Meal & uniform provided
• Competitive salary
• Internal F&B discount for employees
Cập nhật gần nhất lúc: 2026-04-17 14:25:02

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