GUEST SERVICES MANAGER (KOREAN SPEAKING) - QUẢN LÝ TRỰC CA (BIẾT TIẾNG HÀN)

- Provide personalized assistance and ensure smooth communication for Korean- speaking guests, including translation and cultural interpretation when needed.
- Support Front Office during peak periods to ensure smooth check- in/out processes.
- Conduct daily guest engagement activities, ensuring proactive recognition of repeat and VIP guests.
- Supervise and support the Front of the House operations, including reception, concierge, and guest relations.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring complete guest satisfaction.
- Monitor lobby and public areas to maintain a welcoming, efficient, and elegant guest environment.
Team Management
- Coordinate with the Training Department to deliver service and language skill development programs.
- Lead, coach, and motivate Front of the House team members to deliver luxury service standards.
- Ensure team members are well- informed about resort facilities, services, and promotions.
Guest Relations & Communication
- Prepare daily guest reports and communicate important guest preferences to relevant departments.
- Act as the liaison between guests and other departments to ensure personalized and seamless experiences.
- Maintain strong relationships with Korean travel agents, VIP coordinators, and regular guests.
Administration & Compliance
- Monitor and ensure compliance with resort policies, brand standards, and safety procedures.
- Support preparation of daily and monthly reports related to guest feedback, satisfaction, and trends.
- Participate in regular departmental meetings and contribute to service improvement initiatives.

Bachelor’s degree in Hospitality Management or related field.
Minimum 2–3 years of experience in a supervisory or managerial role in Front Office at a luxury hotel/resort.
Proficiency in hotel management systems (Opera PMS preferred).
Flexible to work in shifts, weekends, and holidays as required.
Strong problem- solving ability and high attention to detail.
Fluent in Korean and English (both spoken and written); additional languages are an advantage.
Excellent interpersonal and communication skills, with a genuine passion for guest service.

Appealing remuneration, including service charge as revenue (100% salary and service charge during probation period)
Relocation, repatriation, and home leave allowance
Insurance as labor law
Accommodation, uniforms, transportation, and meals are provided
15 annual leave, 2 days off per week
International working environment
Healthcare insurance for personnel from the start date and for the family after working 06 months
7 accident insurance
Other benefits will be discussed during the interview

Cập nhật gần nhất lúc: 2026-01-03 17:50:03