[HÀ NỘI] MALE RECEPTIONIST

Part 1: Guest Service Excellence

Comprehensively provide guests with information about the hotel&039;s facilities, services, and amenities,
timely resolution.
and efficient guest management.
exceeding their expectations.
demonstrating genuine concern and responsiveness.
Continuously monitor and update guest check- in/out lists and relevant information, ensuring accuracy
Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure
smooth and efficient experience.
informative way.
Maintain a positive and service- oriented attitude while handling guest requests and inquiries,
Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies
Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and
Perform check- in and check- out procedures for guests in a warm and welcoming manner, ensuring a
and procedures.

Part 2: Fostering a Positive and Collaborative Work Environment

Contribute to a positive and collaborative work environment by upholding professional conduct and
Adhere to all hotel policies and procedures, consistently maintaining high standards of service and
teamwork principles.
professionalism.
Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel&039;s
image and brand.
Actively participate in staff training and development opportunities, continuously enhancing skills and
knowledge.
Perform other duties as assigned by management, demonstrating flexibility and commitment to the team&039;s
success.

REQUIREMENTS:

Hardworking, honest, careful, enthusiastic, and a good team supporter
Good communication and guest handling skills
Effective communication in both Vietnamese & English, 3rd language is a plus.
Proficient in computer skills

BENEFITS:

Evaluation based purely on capacity and rapid growth opportunities
Annual leave: 12 days
Competitive salary and bonus packages based on work results
Participating in social insurance, health insurance, and unemployment insurance according to state
regulations
Opportunity to build a capable and inspired workforce for new hospitality
13th- month salary

Cập nhật gần nhất lúc: 2026-01-03 18:20:03