[HCM] Assistant General Manager

Assistant General Manager
is responsible for operating and managing all work and operational staff in Modern Village Lifestyle&039;s luxury hotels, working under the direction of the Head of Operations.

Welcoming guests, and supervising hotel operations.
Managing operational and personnel costs.
Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
Building good relationships and images with all guests throughout their stay.
Evaluating guest satisfaction, creating a positive impression for customers.
Monitoring reservation lists, room status, emails, sales, and service quality reports.
Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).
Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
Scheduling and arranging work shifts for hotel staff.
Conducting periodic evaluations of staff performance.
Controlling and upgrading the system and equipment.
Monitoring and checking work processes according to Modern Village Lifestyle standards.

Proficient in English.
Good communication and customer care skills.
Graduated from College or higher, or have relevant qualifications.
High discipline and a positive attitude.
2–3 years of experience as a Front Office Manager (FOM) and/or Housekeeping Manager (HKM) in a 4- or 5- star hotel.
Applicants must have the legal right to work in Vietnam & speak fluently Vietnamese.
Hardworking, diligent, honest, careful, enthusiastic, and good team support.
Team management, planning, and progress reporting skills.

Annual leave: start with 12 days and plus 1 day every 2 year working.
13th- month salary
Other allowance (Team bonding, birthday, marriage,...).
Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
Working in a dynamic and professional environment.
Employee discount.
Annual Performance Review.

Cập nhật gần nhất lúc: 2026-07-11 04:55:02