[HCM] Công Ty OSC Tuyển Dụng Nhân Viên Chăm Sóc & Quản Lý Quan Hệ Khách Hàng (Tiếng Trung) Full-time 2026

COMPANY INTRODUCTION

Hồ Chí Minh

. Văn phòng đại diện Việt Nam tại TSA Tower, Lý Chính Thắng, Quận 3.
Citizen Debt Services)
tại Mỹ (Công ty
Công ty OSC hoạt động trong lĩnh vực tài chính, có trụ sở chính

Công ty Outsource Solutions là công ty ở Việt Nam ký kết và làm việc 100% thị trường US chuyên về xử lý hồ sơ cho khách hàng theo yêu cầu từ các công ty bên US đưa ra. Thông qua hệ thống đào tạo nhân viên chuyên nguyên nghiệp, sâu sát tới từng cá nhân và nỗ lực cống hiến không ngừng, chúng tôi mong muốn cung cấp cho khách hàng của chúng tôi một trải nghiệm đặc biệt, giải quyết tối ưu vấn đề cho khách hàng trên toàn nước Mỹ.

CHINESE CUSTOMER SERVICE- CLIENT RELATIONSHIP REPRESENTATIVE

Hồ Chí Minh

JOB DESCRIPTION

Communicate with banks and financial institutions to verify account information, confirm authorizations, and address account- related inquiries.
Perform other tasks assigned by management.
Handle client inquiries and resolve issues end- to- end, consistently delivering an exceptional service experience.
Clearly communicate settlement proposals and assist clients in making well- informed decisions regarding their accounts.
Consult with Mandarin- speaking clients to understand their financial situation and recommend suitable debt settlement solutions.
Guide clients through the program lifecycle, including settlement progress updates, offer presentations, and payment schedule discussions.
Verify enrolled debts by reviewing client information and supporting documentation to confirm eligibility and accuracy.
Manage an assigned portfolio of client accounts and serve as the primary point of contact for all client communications.
Collect, review, and organize client documentation required to advance the settlement process.
Prepare and coordinate creditor negotiation documents, including obtaining client signatures on relevant agreements.
Take full ownership of client satisfaction, client retention, and overall account health.
Collaborate with internal teams to resolve issues efficiently and achieve client satisfaction.
Ensure all communications meet compliance and quality standards.
Proactively monitor client activity- including deposits, settlement milestones, and risk indicators- to ensure clients remain on track with their program.
Identify and mitigate client attrition risk through timely follow- up and ongoing support.
Accurately and promptly record all client interactions in the CRM system.

REQUIREMENTS

Experience with CRM systems is an advantage.
Careful, meticulous, and detail- oriented with the ability to review documents, verify information, and ensure a high level of accuracy.
Ability to manage multiple accounts, work independently, and handle night shifts.
Mandarin proficiency (HSK 4+ preferred) to communicate with Chinese- speaking clients and partners in the US.
At least 1 year of experience in Customer Service, Customer Care, Customer Success, Customer Relationship, or similar roles.
Strong communication skills with the ability to explain complex financial concepts clearly and professionally.
Detail- oriented with strong ownership and accountability.
Preferred:
Available to join immediately.
Experience in banking, financial services, or working with US financial institutions is a plus.

BENEFITS

Official Salary: 20M VND/Month
Training on CRM, Zoom, and internal systems.
Comprehensive onboarding and professional training before handling clients.

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 7/8/2026

APPLY NOW

Cập nhật gần nhất lúc: 2026-07-10 02:55:03