[HCM/HN] QA BPO (Lương Cứng 15-17 Triệu/Tháng)

Identify training and onboarding needs and initiate relevant programs and projects.
Diploma or Bachelor&039;s Degree.
Maintain and develop internal quality standards.
Participate in calibration sessions to ensure consistency in internal evaluations.
Perform other duties as assigned by the Senior Manager/DirectorYêu cầu
Social insurance coverage (BHXH, BHTN, BHYT) in compliance with Vietnamese labor law, effective immediately upon signing the official labor contract.
Discuss and explain feedback with agents in regular meetings.
Provide meaningful and constructive feedback during evaluation sessions.
Union benefits, including birthday gifts, International Women&039;s Day gifts, funeral support, sick leave visits, maternity support, and other employee welfare programs.
Strong self- motivation with the ability to work independently, demonstrate punctuality, pay close attention to detail, and manage multiple tasks effectively.
Career Growth Opportunities: Clear promotion path from CSR Starter → Senior CSR / QA → Team Leader / Coach → Supervisor → Manager. As the company continues to expand rapidly, employees have excellent opportunities for career advancement.
At least 2 years of experience in Customer Service Quality Assurance (QA); experience in a call center environment is a strong advantage.
Analyze customer service metrics (e.g. CSAT, FRT, IQS) and evaluate how team performance impacts these KPIs.
Good command of English and proficiency in basic computer applications, including Outlook, Microsoft Word, and Excel.
Positive and outgoing personality with an excellent attendance record.
US Headquarters Rotation Program: High- performing employees may have the opportunity to rotate to the company&039;s US headquarters for valuable international experience and professional development.
Create reports that reflect agent performance and quality trends.
Strong multitasking, prioritization, and time management skills.Quyền lợi
12 annual leave days (Unused leave days will be compensated in the December payroll).
11 public holidays in accordance with Vietnamese labor regulations.
Assess support interactions (calls, emails, and chats) based on established quality standards.
Career Mobility: Opportunities to transfer to other positions or departments based on individual capabilities and career aspirations.

Cập nhật gần nhất lúc: 2026-07-10 10:15:03