[Hilton] Assistant Spa Manager

Adhere to the customer- first purpose and promptly attend to customers’ needs.

• Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months.
• Ensure all emails are answered and followed up.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Seize opportunities for self- improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Perform any other reasonable duties as assigned.
• Send confirmation letters to confirm massage treatments with guests.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres.
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.
• Be a positive influence, responsible and proactive in solving problems.
• Make sure to maximize the use of the massage rooms and massage therapists.
• Assist in department trainings for new employees.
• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Adhere to Hilton’s service standards and service quality reviews.
• Ensure all facilities and equipment are operating well.
• Maintain vigilance and sense of responsibility at all times.
• Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development.
• Receive products at the receiving department when they arrive.
• Communicate well with guests and colleagues.
• Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services.
• Pay attention to malfunctioning equipment and follow up with its repair.
• Prepare and ensure adequate tea and towels are ready for guests’ use.
• Read and update the message book of massage therapists and receptionists to ensure that each employee signs for confirmation.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Be a good team player, helping team members achieve team goals.

Able to read, write and speak English in order to communicate efficiently with guests and team members.
Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Fitness department.
Must be physically fit and able to work long hours.
Good interpersonal skills to provide overall guest satisfaction.
Able to work under pressure and deal with stressful situations during busy periods.

Hilton is a leading global hospitality company. We deliver a comprehensive benefits package including health, financial, travel, family support, and personal development while fostering a workplace culture built on respect, hospitality, and well‑being.

Accommodation, uniform, transportation, meals
Heath Care Insurance (24/7)
Working hours: 8 hours/ day, 2 days off per week
Others benefits
Relocation, home leave ticket, repatriation allowances
Insurance as labor law (apply from starting date)
Service Charge
Competitive salary
14 Annual Leaves

Cập nhật gần nhất lúc: 2026-01-03 17:50:03