[HN] Call Agent (Spanish) / Part-Time

Accurately record call logs and data in the system
Escalate complex cases to supervisors when necessary
Handle inbound and outbound calls for Spanish- speaking customers in the U.S. regarding telecommunication services (Lifeline, ACP, etc.)
Work directly at 434 Tran Khat Chan, Hai Ba Trung district, Hanoi.
Identify and address customer needs to ensure satisfaction and service quality

Basic computer skills: Outlook, Word, Excel.
Customer service experience is preferred, but fresh graduates are welcome — training provided.
Fluency in Spanish (speaking, listening, reading, and writing). English comprehension is also required for internal communication and training.
Strong communication, problem- solving, and multitasking skills.

General Benefit Package:

Training: Includes customer service soft skills, US telecom law & policy, and Lifeline program procedures.
Working environment: 100% US customers. Improve both Spanish and English communication skills daily.
Fully equipped office: Computers, headsets, lockers, health supplements, imported fruits, instant meals, coffee/tea station, microwave, refrigerator, etc.
Work with major US telecom carriers.

Official Employee Benefits:

Company union benefits: birthdays, Women’s Day, support for sickness/maternity/funerals, etc.
Full insurance package (social, health, unemployment)
Clear promotion path: CSR Starter → Senior CSR → Team Leader → QA → Coach → Supervisor → Manager
11 public holidays as per Vietnam’s labor law
Career mobility: Opportunity to move across departments based on potential
Rotation opportunities: Top performers may be sent to the US headquarters for training and exposure
12 annual leave days (unused days compensated in December payroll)

Cập nhật gần nhất lúc: 2025-12-13 13:55:02