HOME 101 - HOME SERVICE MANAGER

Oversee efficient use of tools, equipment, and supplies.
Maintain punctuality, quality, hygiene, and safety compliance across all teams.
Resolve operational issues promptly to ensure customer satisfaction.
Conduct regular on- site checks with customers, staff, and service providers.
Ensure smooth end- to- end service flow from booking to completion.
Manage daily operations for all home service categories (cleaning, maintenance/repair, beauty services, furniture services, etc.).
Vendor & Partner Management
Negotiate terms, manage contracts, and monitor performance.
Source, onboard, and manage third- party service providers.
Conduct periodic audits and training for partners.
Customer Experience
Coordinate with Customer Support on service inquiries and complaints.
Maintain service quality standards and SOP compliance.
Analyze feedback and propose improvements to enhance customer experience.
Process Improvement & Reporting
Provide continuous training to in- house teams and partners.
Take full responsibility for the KPIs and performance of the Home Services department.
Work with management to improve operations and introduce new services.
Track and report KPIs: bookings, completion rate, complaints, satisfaction scores.
Develop and optimize service delivery and operational processes.
Recommend data- driven improvements for efficiency and profitability.
Cross- Department Collaboration
Collaborate closely with Sales, Marketing, Customer Care, and Finance.
Support HR in recruiting and onboarding service coordinators or home service staff.

Gross salary per month 18- 26 million VND.
Annual health checkup.
13&039;th month salary in January (only after completing minimum 6 months in the company by 31&039;st Dec and at company&039;s discretion).
Yearly performance review and increments (eligible after completing minimum 6 months in the company by 31&039;st March and depending on candidate&039;s & company&039;s performance).
Opportunity to become part of a brand- new, technology driven prop tech start up in real estate agency business in Vietnam and be part of the growth in coming years.
Social, Health, Unemployment Insurances.
Motorbike cost reimbursement for company work (based on actual usage and except transportation from home to office & office to home).
Attractive KPI based Commission every month, based on sales target and customer satisfaction rating achieved.
Company&039;s provided laptop and Mobile Number (for company&039;s work use).

Understanding of industry regulations, safety standards, and best practices.
Minimum 5 years of experience, including at least 2 years in a managerial role in service operations, facilities management, hospitality, or housekeeping.
Customer- centric mindset with the ability to multitask under pressure.
Fully customer- focused mindset, always prioritizing customer needs and expectations.
Intermediate English (listening, reading, writing).
Strong organizational, problem- solving, and decision- making skills.
Strong interpersonal and communication skills; able to work well with both foreign and local customers.
Experience managing vendors and in- house service teams.
Good computer skills; proficiency in MS Office is required. Knowledge of scheduling/operational software is a plus.
Bachelor’s degree in Business Management, Hospitality, Real Estate, Sales & Marketing, or related fields.

Cập nhật gần nhất lúc: 2026-01-31 17:00:04