Home Service Manager

Conduct regular on- site checks with customers, staff, and service providers.
Ensure smooth end- to- end service flow from booking to completion.
Oversee efficient use of tools, equipment, and supplies.
Maintain punctuality, quality, hygiene, and safety compliance across all teams.
Resolve operational issues promptly to ensure customer satisfaction.
Manage daily operations for all home service categories (cleaning, maintenance/repair, beauty services, furniture services, etc.).
Vendor & Partner Management
Source, onboard, and manage third- party service providers.
Negotiate terms, manage contracts, and monitor performance.
Conduct periodic audits and training for partners.
Customer Experience
Analyze feedback and propose improvements to enhance customer experience.
Maintain service quality standards and SOP compliance.
Coordinate with Customer Support on service inquiries and complaints.
Process Improvement & Reporting
Track and report KPIs: bookings, completion rate, complaints, satisfaction scores.
Work with management to improve operations and introduce new services.
Take full responsibility for the KPIs and performance of the Home Services department.
Provide continuous training to in- house teams and partners.
Recommend data- driven improvements for efficiency and profitability.
Develop and optimize service delivery and operational processes.
Cross- Department Collaboration
Collaborate closely with Sales, Marketing, Customer Care, and Finance.
Support HR in recruiting and onboarding service coordinators or home service staff.

Attractive KPI based Commission every month, based on sales target and customer satisfaction rating achieved.
13&039;th month salary in January (only after completing minimum 6 months in the company by 31&039;st Dec and at company&039;s discretion).
Yearly performance review and increments (eligible after completing minimum 6 months in the company by 31&039;st March and depending on candidate&039;s & company&039;s performance).
Motorbike cost reimbursement for company work (based on actual usage and except transportation from home to office & office to home).
Annual health checkup.
Opportunity to become part of a brand- new, technology driven prop tech start up in real estate agency business in Vietnam and be part of the growth in coming years.
Company&039;s provided laptop and Mobile Number (for company&039;s work use).
Social, Health, Unemployment Insurances.
Gross salary per month 18- 26 million VND.

Bachelor’s degree in Business Management, Hospitality, Real Estate, Sales & Marketing, or related fields.
Customer- centric mindset with the ability to multitask under pressure.
Experience managing vendors and in- house service teams.
Strong organizational, problem- solving, and decision- making skills.
Intermediate English (listening, reading, writing).
Understanding of industry regulations, safety standards, and best practices.
Fully customer- focused mindset, always prioritizing customer needs and expectations.
Strong interpersonal and communication skills; able to work well with both foreign and local customers.
Minimum 5 years of experience, including at least 2 years in a managerial role in service operations, facilities management, hospitality, or housekeeping.
Good computer skills; proficiency in MS Office is required. Knowledge of scheduling/operational software is a plus.

Cập nhật gần nhất lúc: 2025-11-24 15:45:02