Hostess (Nhân viên lễ tân nhà hàng)

- Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Take telephone bookings and document in the Reservation book according to restaurant standards
- Welcoming guests to the Restaurant
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Maintain responsibility of cleanliness of hostess stations
- Train wait staff and bus staff in hostess standards
- Assist with beverage and food service
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- Inquiring if they have a reservation and noting it in the reservation book if they do
- Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
- Ensure restaurant operating equipment is clean and in working order
- Carry food and beverage trays in a safe manner to minimize breakages
- Perform any other duties which may be assigned by the management from time to time.
- Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
- Maintain responsibility of cleanliness of all menus and drink menus

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English.

IHG brand standard training
HealthCare insurances for loyalty team members
Provided uniform, duty meal and transportation
Other benefits as per the company/ IHG policies
Annual leave from 14 days, 2 days off per week
100% salary & service charge in 2 months of probation
Accidental insurance 24/24
Mandatory insurances in accordance with Vietnamese Law
Shared accommodation (applied for non Danang residents)

Cập nhật gần nhất lúc: 2025-11-09 09:55:03