Hotel Manager (F&B background required)

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand’s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property- wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
JOB SUMMARY&13;
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews financial reports and statements to determine how Operations is performing against budget.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Makes and executes key decisions to keep property moving forward towards achievement of goals.
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance.
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Strives to maintain profit margins without compromising guest or employee satisfaction.
Managing Property Operations
• Ensures brand and regional business initiatives are implemented and communicates follow- up actions to team as necessary.
• Ensures core elements of the service strategy are in place to produce the desired results.
• Strives to improve service performance.
• Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
Leading Property Operations Teams
• Champions the brand’s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
• Ensures employees are treated fairly and equitably.
• Establishes a vision for product and service delivery on property.
Managing and Conducting Human Resources Activities
• Utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Fosters employee commitment to providing excellent service, participating in daily stand- up meetings and models desired service behaviors in all interactions with guests and employees.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Stays knowledgeable of leadership talent in the property.
• Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Observes service behaviors of employees and providing feedback to individuals and/or managers.

10 years’ experience in the management operations in premium, luxury international hotel brand, wisely understanding about F&B and guest satisfaction.
Good planning skills
Computational ability
Ability to take initiative and be proactive
Guest- oriented
4- year bachelor&039;s degree in Business Administration, Hotel and Restaurant Management, or related major.
Ability to pay attention to details
Good at English and Vietnamese (Writing and speaking)
Good organising skills

Great discount on room rate and F&B for associates, family and friends
A lot of opportunities for training, development and internal promotion
Full salary and service charge in probation time, 24 hours insurance

Cập nhật gần nhất lúc: 2025-11-18 14:05:03