IT Helpdesk Specialist

We&039;re seeking a dedicated and technically proficient
IT Helpdesk Specialist
to provide exceptional support to our employees. In this role, you&039;ll be the first point of contact for technical issues, troubleshooting problems, and ensuring smooth operation of our IT systems.

Support troubleshooting via various channels: in- person, email, phone, or remote support tools.
Support and maintain our Cisco / Stringee/ Genesys Telephony systems.
Collaborate with other departments to ensure stable operation of the technology infrastructure.
Participate in new system deployment projects as assigned.
Install, configure, and maintain IT equipment: servers, computers, printers, scanners, IP phones, cameras, etc.
Provide technical support to company users related to software, hardware, computer networks, and office equipment.
Manage and track IT assets, updating records periodically.
Provide technical assistance related to CRM platforms.

Graduated from College/University with a major in Information Technology or equivalent.
Excellent problem- solving skills and the ability to diagnose and resolve technical issues efficiently.
Strong preference for candidates with prior experience in a Contact Center environment.
Basic knowledge of hardware, operating systems (Windows, macOS), and LAN/WAN networks.
Experience with Cisco / Stringee/ Genesys Telephony systems is a must- have.
Ability to provide 24/7 support, including on- call standby support with remote work capability for after- hours incidents.
Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
Strong communication and interpersonal skills, with a customer- centric approach.
Preference for candidates with MCSA, CCNA, or equivalent certifications.
Experience supporting IT systems within the Aviation or Banking sectors is highly desirable.
Solid understanding of IT fundamentals, including operating systems (Windows, macOS), networking concepts, and common business applications.
Good communication skills, customer support mindset, and eagerness to learn.
Ability to work independently and as part of a team in a fast- paced environment.
Ability to work independently and as part of a team.
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BENEFITS:
You&039;ll work with cutting- edge technologies and collaborate with a talented team.
We provide competitive compensation and benefits, along with opportunities for professional growth and development.
We offer a dynamic and supportive work environment where you&039;ll have the opportunity to make a real impact.
Enjoy flexible work arrangements, with the option to work from our Tan Binh office or the High- Tech Park in District 9.

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Cập nhật gần nhất lúc: 2025-12-21 00:30:03