* KEY RESPONSIBILITIES:
• Service Availability: Manage IT Infrastructure & Architecture systems effectively to ensure the availability of services.
• Service Level Agreements (SLAs): Maintain Infrastructure & Architecture to meet the agreed Service Level Agreement (SLA).
• General Duties: Perform other IT- related tasks as assigned by IT management to support the overall goals of the ICT Division.
• Project Governance: Undertake the Project rollouts from VAS Central Office and ensure that the implementation is in alignment with IT Project Governance.
• Security Implementation: Implement security controls and best practices to protect IT systems and data.
* WORK DETAILS
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Microsoft 365 Administration:
• Ensure data storage and privacy comply with legal and regulatory requirements, using Microsoft 365 features to protect student and staff information.
• Assist in designing and implementing a strong user management plan that includes setting up, managing, and supporting user accounts, groups, and permissions in Microsoft 365; while ensuring compliance with the company’s security rules and requirements.
• Improve key Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive to ensure they are always available, perform well, and work smoothly with other systems.
• Develop and enforce security measures for all M365 services, including setting up Multi- Factor Authentication (MFA), data loss prevention (DLP), and advanced threat protection (ATP).
• Use the Microsoft 365 admin centre and other monitoring tools to regularly check the health of services, fix issues early, and provide recommendations based on detailed usage and performance reports.
• Responsible for integrating Microsoft 365 services with existing systems and third- party applications to improve workflow and user experience.
• Automate daily administrative jobs using PowerShell scripts and tools like Microsoft Power Automate and Power Apps to work more efficiently.
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Project Implementation:
- Lead the implementation of assigned IT projects, ensuring compliance with IT Project Governance.
- Coordinate with stakeholders to ensure project objectives are met on time and within budget.
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System Management:
- Monitor and maintain IT systems to ensure high availability and performance.
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IT Service Management:
- Maintain Infrastructure & Architecture to meet Service Level Agreements (SLAs).
- Regularly review and update policies and procedures to ensure compliance with SLAs.
- Provide advanced technical support for Microsoft 365- related issues.
- Troubleshoot and resolve system outages, performance issues, and other technical problems.
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Risk Management:
- Identify and mitigate risks associated with IT Infrastructure & Architecture.
- Implement security controls and best practices to protect IT systems and data.
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Continuous Improvement:
- Stay up to date with the latest Microsoft Azure and Microsoft 365 features and best practices.
- Recommend and implement improvements to optimize IT Infrastructure & Architecture.
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Documentation and Reporting:
- Regularly update the configuration and operation procedures documentation of IT systems.
- Prepare regular reports on system performance, project status, and risk management activities.
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Collaboration and Communication:
- Work closely with other team members to ensure seamless integration of systems & complete the projects on duty.
- Communicate effectively with stakeholders to understand requirements and provide updates on projects and system status.
Internal contacts
• All users at each campus and the Head Office.
External contacts
• External IT vendors and consultants
• Providers of Microsoft 365, Internet services, security auditing, and integration solutions from third parties.
* AUTHORITIES
- Requesting users to follow regulations and instructions to ensure the effective and safe operation of the equipment.
- Proposing the procurement of facilities and equipment for yourself & other relevant departments.
- Propose IT solutions that provide value to the department and the company.
