IT Operations Officer

Collaborate with Head Office IT teams and external vendors to diagnose, troubleshoot, and resolve IT incidents efficiently.
Execute regular data backup activities in accordance with IT policies.
Manage and respond to IT support requests (tickets), ensuring compliance with Service Level Agreements (SLAs).
Provide timely IT support to internal users and brokers, covering:+ PCs, laptops, operating systems, and office software applications.+ Network infrastructure including LAN, WAN, WiFi, VPN, Email systems, and securities trading applications.
Perform additional tasks as assigned by the IT Director.
Guide and instruct users on compliance with information security policies and best practices.
Operate and monitor IT systems at branch offices to ensure system stability, security, and uninterrupted operations.
Administer and maintain branch server rooms, including management of servers, network devices, UPS, power supply and cooling systems.
Prepare and deliver regular and ad- hoc reports on IT system statuses, incidents encountered, and implemented solutions.

Soft skills and personal qualities:+ Excellent communication skills combined with a strong service- oriented mindset.+ Effective in pressure situations with quick troubleshooting capability.+ Responsible, highly organized, and able to work independently as well as part of a team.+ Integrity, attentiveness, and compliance with IT procedures and standards.
Bachelor’s degree in Information Technology, Computer Science, or related fields.
Language skills: average proficiency in English is required.
Minimum of 2 years’ experience in IT Support or IT Operations, preferably in financial or securities environments.
Strong technical knowledge, including:+ Proficient in Linux (critical) and Windows Server administration.+ Familiarity with hardware such as PCs, laptops, printers, switches, routers, firewalls, and UPS systems.+ Basic understanding of information security concepts. Certifications like CCNA, MCSA, or CompTIA are advantageous.+ Experience or skills in automation scripting (Shell scripting, Python) is highly preferred.

Lunch allowance, parking allowance, phone allowance, and other types of allowances, depending on job position.
Leave policy:12 days/year for staff- level positions.15 days/year for managerial positions.
Financial support for attending external training programs.
KPI bonus based on work results.
Competitive salary based on capabilities.
Salary review 1–2 times per year.
Annual health check- ups, 24/24 accident insurance (health insurance), and social insurance with 100% of the salary package. Private health insurance is provided by PJICO.
Participation in sports, entertainment, and travel activities such as team connection events, birthday celebrations, team- building, holiday gifts, etc., to promote health and strengthen employee engagement.
Opportunities to participate in professional and career skill training programs organized by the company.

Cập nhật gần nhất lúc: 2025-12-21 01:30:03