IT Service Desk Technician (Fresh Graduates)

Position Summary:
The IT Service Desk Technician is responsible for providing technical support and assistance to employees, ensuring the smooth operation of IT systems, software, and hardware. This role involves troubleshooting and resolving technical issues, maintaining IT equipment, and supporting IT projects. The ideal candidate will have strong problem- solving skills, excellent communication abilities, and a solid understanding of IT systems within a business environment.
Key Responsibilities:

Conduct routine maintenance and updates on IT systems to ensure optimal performance.
Maintain inventory of IT equipment and ensure proper documentation.
Stay current with technological advancements and industry trends to provide effective support
Respond to service requests and incidents in a timely and professional manner.
Provide training and guidance to employees on IT systems and software usage.
Participate in on- call support rotation and provide after- hours support as needed.
Assist with user account management, including setting up new accounts and managing access permissions.
Diagnose and troubleshoot technical issues, escalating complex problems to senior IT staff when necessary.
Provide technical support for software applications, ensuring compatibility and resolving issues.
Maintain accurate records of all support requests and resolutions using the IT service management system.
Install, configure, and maintain IT equipment, including computers, printers, and network devices.
Assist in the implementation and support of IT projects as directed by the IT Manager.
Follow IT policies and procedures, ensuring compliance with company standards and regulatory requirements.
Provide first- level technical support to employees, resolving issues related to IT systems, software, and hardware.

Requirement:

CV in English
Excellent problem- solving and troubleshooting skills.
Proficiency in Microsoft Office Suite and common IT software applications.
Fresh graduates or 1- 2 years of experience in IT support or a similar role.
High level of integrity and professionalism.
Ability to work independently and as part of a team.
Experience with IT service management systems.
Ability to participate in on- call support rotation and provide after- hours support as needed.
Strong communication skills, both written and verbal.
Strong understanding of IT systems, software, and hardware.
Associate’s degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.

Benefits:

• 2 meals at hotel’s canteen per working day
• Full participation in Social Insurance, Health Insurance, and other employee benefits as prescribed by the Labor Code
• Professional, young, and dynamic working environment with many opportunities for promotion and internal transfers
• Periodic health check- ups and annual team- building activities
• 13th- month salary and performance- based bonuses
• 6–7 days off per month, 1 day off on your birthday, and other paid leave in accordance with the Labor Code
• 24/7 accident insurance and health insurance
• Competitive salary and comprehensive benefits
• Bonuses/gifts on public holidays
• Foreign language allowance (Korean/Chinese/Japanese) and overtime allowance.
• Professional uniforms, including laundry and pressing services
• Opportunities to attend advanced professional training courses and enhanced foreign language classes

Cập nhật gần nhất lúc: 2026-01-26 08:15:03