IT Support Specialist

Manage user accounts, permissions, and password resets
Provide day- to- day technical support for staff (hardware, software, access, system issues)
Maintain and update company WordPress websites (plugins, backups, uptime monitoring)
Document IT procedures and maintain equipment inventory
Support meeting rooms, filming setups, and event technology (screens, projectors, sound, connections, livestream basics)
Monitor and maintain networks, internet connectivity, printers, and shared systems
Coordinate with hosting providers or developers for advanced fixes
Provide troubleshooting support during recordings, livestreams, or events when needed
Leverage AI productivity tools to improve troubleshooting, research, and workflow efficiency
Install, configure, and maintain computers, operating systems, and office applications
Ensure technical readiness for internal meetings, client calls, productions, and onsite or hybrid events
Troubleshoot website issues (hosting, SSL, downtime, caching, plugin conflicts)
Implement basic cybersecurity practices (updates, backups, antivirus monitoring)

Minimum 2 years of IT support or system administration experience
Basic knowledge of CI/CD and deployment workflows, with the ability to support version control, staging/production environments, and safe updates for websites or applications
Knowledge of and practical experience with programming languages and technologies such as HTML, CSS, PHP, SQL … as well as familiarity with mobile development language/ frameworks, with the ability to support, troubleshoot, and implement basic fixes for web or mobile applications
Service- oriented attitude, attention to detail, and ability to work independently and in a team
Strong knowledge of Windows/Mac environments, networking basics, and cloud tools (Google Workspace, Microsoft 365, etc.)
Proficient in using AI tools (ChatGPT, Gemini, or similar) to assist troubleshooting, research, and documentation
Ability to support digital tools and AV setups used in meetings or content production
Experience managing WordPress websites, hosting panels, and domain settings
Good English communication skills (spoken and written)
Strong problem- solving mindset with good prioritization skills
Bachelor’s degree in Information Technology, Computer Science, or related field

Opportunities to increase English proficiency through working in an international environment.
Social security.
Competitive salary and benefits.
Frequent team building activities.
Performance based bonuses.
12 days annual leave per year.
Annual health check.
Annual salary review.
Salary negotiable depending on experience, ability and probation performance.

Cập nhật gần nhất lúc: 2026-02-28 19:45:03