IT Technical Support

The IT Support Specialist will be responsible for delivering day- to- day technical support, including hardware, software, and Microsoft 365 services, ensuring seamless IT operations and a secure technology environment.
This role requires expertise in troubleshooting, Microsoft 365 administration, IT asset management, and cybersecurity best practices.
Key Responsibilities
• Creation of IT vendor contract management standards
• Support incident logging and SLA- based resolution workflows
• Maintain IT asset inventory with regular audits
• Enhancement of cybersecurity controls (M365 Security, MFA, data backup solutions)
• Troubleshoot connectivity, device, and system access issues
• Handle onboarding and offboarding (device setup, account provisioning)
• Development of Business Continuity and Disaster Recovery Plans
• Perform basic Microsoft 365 Admin Center operations
• Provide day- to- day end- user support for hardware, software, and Microsoft 365

Qualifications
• 2+ years of hands- on experience in IT support or system administration
• Bachelor&039;s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
Experience
• Experience in IT operations within professional services, corporate, or enterprise environments preferred
Skills & Competencies
• Strong problem- solving and analytical thinking
• Ability to work independently and collaboratively in a team environment
• End- user support for hardware, software, and Microsoft 365
• Experience with Microsoft 365 suite and Microsoft 365 Admin Center

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí

Cập nhật gần nhất lúc: 2025-10-26 01:00:04