IT Workplace Engineer

Position: IT Workplace EngineerType: Full- timeWorking Location: HCMC | Onsite D.4 / D.1Working Hours: 8.30 AM to 5.30 PM (Monday to Friday)=================================================================JOB SUMMARY:The IT Workplace Engineer is responsible for designing, implementing, and maintaining the IT workplace infrastructure, including end- user devices, collaboration platforms, and productivity tools. This role ensures employees have a reliable, secure, and efficient IT environment to perform their work.KEY RESPONSIBILITIES:End- User Device ManagementDeploy, configure, and maintain laptops, desktops, mobile devices, and peripherals.Manage device lifecycle, including procurement, imaging, patching, and decommissioning.Implement and support endpoint management tools (e.g. SCCM...).Collaboration & Productivity ToolsSupport and optimize tools like Microsoft 365, Teams.Ensure seamless integration and user experience across platforms.Workplace InfrastructureMaintain and support meeting room technologies (AV systems, conferencing tools).Assist with network connectivity issues (Wi- Fi, VPN, LAN) in collaboration with the network team.Security & ComplianceEnforce endpoint security policies (antivirus, encryption, access control).Ensure compliance with IT policies and regulatory requirements.User Support & TrainingProvide Tier 2/3 support for escalated IT issues.Create documentation and conduct training sessions for end users.Project ParticipationContribute to IT projects related to digital workplace transformation.Evaluate and recommend new technologies to improve user experience.Team & Vendor ManagementLead and mentor a team of workplace engineers, support analysts, and service desk staff.Manage third- party vendors and service providers to ensure SLAs and KPIs are met.Service Delivery & SupportOversee end- user support services, including service desk operations and incident management.Ensure high availability and performance of workplace systems and tools.Drive continuous improvement in ITSM processes (e.g., request fulfillment, problem management).Technology & Infrastructure OversightManage lifecycle of end- user devices (laptops, desktops, mobile devices).Oversee collaboration platforms (Microsoft 365, Teams, Zoom, etc.).Ensure meeting room technologies and office IT infrastructure are modern, reliable, and user- friendly.

Strong technical, analytical, and engineering competencies with hands- on experience in managing workplace and infrastructure environments.
7+ years of experience in IT.
Bachelor’s degree in Information Technology, Business Administration, or related field.
Proven experience managing cross- functional teams and vendors.
Strong knowledge of workplace technologies, ITSM frameworks (e.g., ITIL), and modern collaboration tools.
Excellent communication, and stakeholder management skills.
Good communication skills both written and oral in English.
Experience in IT documentation and IT facilities roll out.

13th- month salary calculated based on actual working time at INNOTECH.Healthcare Insurance for all employeesHealthcare Insurance for familyHoliday celebrationsQuarterly/project kickoff team- building budget.Monthly birthday parties with cakes.Laptop and monitor provided for work.Performance bonus plan.Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).Annual company trips / Football / Badminton / YEP.Learning and certification support.A value- oriented, international working environment with a flexible culture.

Cập nhật gần nhất lúc: 2025-10-28 18:55:03