Qualifications
Set up, configure, audit, and troubleshoot employee computers and devices across Windows, Linux, and macOS platforms.
Job Description
Provide high- quality technical support to end- users, focusing on delivering an excellent customer experience.
Participate in an on- call rotation for occasional after- hours or weekend support to address urgent issues and perform scheduled maintenance.
Assist in the setup, maintenance, and monitoring of cloud- based systems and applications, with on- the- job training to grow into a DevOps role.
Monitor, audit, and help enforce company- wide security standards in compliance with ISO 27001.
Required Skills & Qualifications:
Develop and maintain technical documentation for systems and procedures.
Perform maintenance, monitoring, and troubleshooting for our multi- office network system.
Education:
A college diploma or university degree in Information Technology, Computer Science, or a related field.
Experience:
0- 2 years of experience in an IT support or system administrator role. Fresh graduates with relevant internship experience are encouraged to apply.
Technical Proficiency:
Experience installing, configuring, and troubleshooting Windows, Linux, and macOS operating systems.
Solid understanding of computer hardware and software.
Basic knowledge of networking principles and protocols (TCP/IP, DNS, DHCP).
Professional Competencies:
A supportive, dynamic, and collaborative work environment.
Meticulous, careful, and attentive to detail.
Preferred Qualifications:
A demonstrable passion for technology and a strong desire to potentially grow into development (Dev or DevOps) roles in the future.
Basic English reading skills for understanding technical documents and communications.
Hands- on experience with DrayTek networking equipment.
Excellent customer service mindset with a focus on improving user experience.
Clear career development path with opportunities for advancement into senior IT, DevOps, or Development roles.
Dedicated on- the- job training and mentorship program, especially in modern DevOps practices.
Annual company trips, team- building events, and regular social activities.
Ability to work independently and manage time effectively to meet deadlines.
Strong problem- solving and troubleshooting skills.
Competitive salary & 13th- month salary.
Willingness to learn new technologies and take on new responsibilities, particularly in DevOps.
Benefits
Comprehensive health insurance and social security coverage as per Vietnamese law.
Experience setting up or managing a Mobile Device Management (MDM) system (e.g., Jamf, Microsoft Intune) or a configuration management system (e.g., Ansible, Puppet).
Reliable and willing to be on- call for infrequent night/weekend duties.
Location: 214 Nguyen Truong To, Tan Thanh Ward, Tan Phu District, Ho Chi Minh City.
