Job Description
Assist in the setup, maintenance, and monitoring of cloud- based systems and applications, with on- the- job training to grow into a DevOps role.
Perform maintenance, monitoring, and troubleshooting for our multi- office network system.
Participate in an on- call rotation for occasional after- hours or weekend support to address urgent issues and perform scheduled maintenance.
Monitor, audit, and help enforce company- wide security standards in compliance with ISO 27001.
Provide high- quality technical support to end- users, focusing on delivering an excellent customer experience.
Qualifications
Set up, configure, audit, and troubleshoot employee computers and devices across Windows, Linux, and macOS platforms.
Develop and maintain technical documentation for systems and procedures.
Required Skills & Qualifications:
Education:
A college diploma or university degree in Information Technology, Computer Science, or a related field.
Experience:
0- 2 years of experience in an IT support or system administrator role. Fresh graduates with relevant internship experience are encouraged to apply.
Technical Proficiency:
Solid understanding of computer hardware and software.
Basic knowledge of networking principles and protocols (TCP/IP, DNS, DHCP).
Experience installing, configuring, and troubleshooting Windows, Linux, and macOS operating systems.
Professional Competencies:
Basic English reading skills for understanding technical documents and communications.
Strong problem- solving and troubleshooting skills.
Competitive salary & 13th- month salary.
Experience setting up or managing a Mobile Device Management (MDM) system (e.g., Jamf, Microsoft Intune) or a configuration management system (e.g., Ansible, Puppet).
Comprehensive health insurance and social security coverage as per Vietnamese law.
Dedicated on- the- job training and mentorship program, especially in modern DevOps practices.
Annual company trips, team- building events, and regular social activities.
Ability to work independently and manage time effectively to meet deadlines.
Meticulous, careful, and attentive to detail.
A demonstrable passion for technology and a strong desire to potentially grow into development (Dev or DevOps) roles in the future.
Excellent customer service mindset with a focus on improving user experience.
A supportive, dynamic, and collaborative work environment.
Preferred Qualifications:
Hands- on experience with DrayTek networking equipment.
Benefits
Clear career development path with opportunities for advancement into senior IT, DevOps, or Development roles.
Reliable and willing to be on- call for infrequent night/weekend duties.
Location: 214 Nguyen Truong To, Tan Thanh Ward, Tan Phu District, Ho Chi Minh City.
Willingness to learn new technologies and take on new responsibilities, particularly in DevOps.
