Learning & Development Manager - Quản Lý Đào Tạo & Phát Triển

Monitoring budget and control expenses with a focus on food, beverage, and labor costs….
Regularly communicating with staff and maintains good relations.
Driving a great working environment for teams to thrive- linking up departments to create sense of one team.
Assisting Department Trainers in preparing and conducting departmental training and assess accordingly.
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
Training colleagues to make sure they deliver with compliance and to the standards we expect.
Ensuring that Department Heads abide by their responsibilities of employee training against departmental SOPs.
Establishing a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development.
Providing input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
Delivering briefings of all internal programmes to executive management and department heads.
Using IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc.
Liaising with other IHG Learning & Development Managers to share experiences and resources.
Analyzing training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
Preparing and monitoring training programs.
Promoting teamwork and quality service through daily communication and coordination with other departments.
Directing/Managing everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Recommending or initiate any People & Culture related actions where needed.
Attending departmental training session and critique performance.
Developing your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Working with Superior in the preparation and management of the Department’s budget.
Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance.
Championing colleagues’ engagement activities.
Obtaining a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
Familiarizing yourself with the IHG HR and Training Standards, localizing where necessary.
Producing monthly training reports for your Manager and the General Manager including: Internal Training Programs conducted. External training programs attended. Maintaining all hotel training records.
Contributing towards regional activities as directed by Regional Director of Human Resources / General Manager.
Helping create the department’s annual budget and the setting of departmental goals.
Maintaining current information and records of suppliers of training resources and materials.
Liaising with educational institutions conducting hospitality and training courses.
Designing, producing and implementing training program which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.

Education:

Bachelor’s degree or Diploma in Human Resources or Training.

Service years in the field :

3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work- related experience.

Service years in supervisor/manager level: 3 years
Knowledge and skills:

Proficient in the use of Microsoft Office.
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills.

Healthcare insurance for personal from the start dates and for the family after 1 working years
Accommodation, uniform, transportation, and meals are provided
Insurance as labor law
Competitive salary
International working environment, join courses of IHG Group
Service charge as revenue
Relocation, repatriation allowance
Home leave allowance
16 annual leave, 2 days off per week
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2025-11-04 11:00:03