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By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/en/article/agreement- notice- acceptance- for- personal- data- processing/
KEY RESPONSIBILITIES
Funnel Performance Monitoring
We are seeking a Senior Specialist/Supervisor to join our Acquisition Product Team to support the performance monitoring, analysis, and continuous improvement of consumer finance products. This role requires a data- driven mindset, strong cross- functional coordination skills, and a solid understanding of loan products in a consumer finance, banking or fintech environment.
- Identify drop- offs and optimization opportunities through data- driven insights
- Track and analyze the performance of product funnels across conversion stages
Reporting & Data Analysis
- Prepare recurring and ad- hoc performance reports for internal stakeholders, highlighting key trends, anomalies, and improvement areas
- Perform root- cause analysis on product- related issues and propose actionable solutions
Stakeholder Management
- Act as a product subject- matter support point for internal queries, ensuring timely resolution of product- related issues
- Collaborate with cross- functional teams including risk, key account, tech, legal, and sales to ensure smooth delivery and product operation
Product Support
- Monitor, document, and escalate product issues and feedback from customers, frontline, and system performance logs
- Manage product configuration tasks such as setting up and maintaining product codes in the system
- Participate in planning, UAT testing, and system setup for new product releases or updates of existing products
- Maintain up- to- date documentation of product specifications, changes, and known issues
