To perform with instruction from the Supervisor/Manager as to beverage service and set up completion. To ensure performance of beverage service and mise- en- place according to highest standards and training other bar attendant on how to mix drinks properly. Coordinate and execute daily work assignments as scheduled by the Supervisor/Manager. Responsible for creating & designing signature cocktails and maintains beverage costing as budget.
Ensure the keeping of bar counters clean and organized as to standards.
Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well- groomed team.
Participate in- group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
Demonstrate understanding of and adherence to the resort and department’s regulations outlined in the employee handbook and operations manual.
Be familiarized with all beverage categories and preparations with correct usage of glassware and presentations.
Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
Track & follow near- expiry date items & slow- moving items with leader to have proper remedy based on restaurant operation.
Provide counter service to all guests in accordance to established standards of quality.
Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries
Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
Ensure that all operating equipment and supplies are spotlessly clean and maintained.
You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
To maintain beverage costs at levels established by the restaurant and department.
Participate with positive approach towards daily briefing and training.
Always priority for short shelf- life beverage items and fresh items to avoid wastage.
Read the communication file and notice board daily.
Assist to serve beverage order at restaurant and poolside.
Must have full knowledge of beverages and cocktails in the bar and maintain the par stocks.
Must be knowledgeable with the snacks service to better serve guests as needed.
Participate with positive approach towards training and daily briefing.
Fully responsible for the inventory management including beverage & bar equipment inventory.
Must be familiarized with all resort policies and procedures in reference to training, safety and security.
Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
Must be familiar with beer and post mix reticulation process.
To work and complete assigned tasks with optimum efficiency with colleagues.
Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
Realize the importance of team spirit to ensure that fellow staffs are pursuing a unified standard of service.
You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
Familiarized with ice machine procedures, glassware racking and glass washer procedures.
Ensure that all beverage stocks are replenished prior to opening.
Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
Take over and hand over duties properly.
You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
