Nhân viên Chăm sóc khách hàng tại sân bay/ Airport Representative

Support the coordination and welcoming of group arrivals, MICE guests, and VIPs as directed by the Supervisor or Duty Manager.
Ensure guests feel comfortable and well taken care of before leaving the destination.
Prepare and submit daily reports on guest arrivals and departures, special cases, and guest feedback.
Assist guests with customs or luggage handling when necessary, ensuring they feel well cared for and attended to.
Be present at the airport at least 30 minutes before flight arrival; check name board, uniform, hotel signage, and welcome materials.
Contact guests or relevant departments to confirm flight time and pick- up arrangements.
Assist departing guests at the airport with check- in procedures, baggage declaration, and problem resolution if needed.
Record and report any irregularities such as flight delays, changes, lost luggage, VIP arrivals, or special requests.
Monitor the daily departure list and coordinate with Bell Service, Guest Relations, and Drivers to arrange proper transfer schedules.
Update flight information and special requests in the Opera system and share with the internal communication group.
Greet guests at the arrival gate with a professional and friendly attitude, introduce yourself and the hotel.
Receive the daily guest arrival list and transportation summary, confirm flight details, number of guests, and assigned vehicle type.
Notify the Front Office team through the internal communication channel once the guest departs from the airport to prepare for a smooth check- in.
Escort guests to the assigned vehicle, assist with luggage loading, and verify the guest list with the driver.

College or University degree in Hotel Management or a related field.
Strong knowledge and hands- on experience with OPERA PMS, with good understanding of CRS and Channel Manager systems.
Minimum 2 years of experience as a Duty Manager or higher position in a 5- star hotel.
Proficient in Microsoft Excel, Word, PowerPoint, and other relevant office applications.
Preferably with experience working in an international or global hotel brand environment.

Annual leave as regulated by the Labor Code.
Meals Provided
Professional Development – Training opportunities and clear career advancement paths
Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc
Attractive Salary
Friendly Work Environment – Supportive team, open communication, and strong company culture
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.

Cập nhật gần nhất lúc: 2025-11-05 20:05:03